Contact us

so we can create projects together
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Email: info@avcustom.tv
Tel: 01494 778811  |  Mob: 07970 732288
 
Unit 9 Alma Road Industrial Estate
Alma Road
Chesham
Buckinghamshire
HP5 3HB
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AV Custom Ltd is a UK registered company. Registration no. 9613198

© 2017 by Paul Bradshaw.

PRIVACY POLICY

AV Custom Ltd ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.avcustom.tv you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is AV Custom Ltd, Unit 9 Alma Road Industrial Estate, Alma Road, Chesham, Buckinghamshire, HP5 3HB.

Information we may collect from you

We may collect and process the following data about you:

 

·     Information you give us.

 

You may give us information about you by completing the “Contact Us” page on  our www.avcustom.tv or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our services and when you report a problem to us regarding your property. The information you give us may include your name, address, e-mail address and phone number, payment information such as debit / credit card.

 

·       Information we collect about you.

 

With regard to each of your visits to our site or our visit to your property we may automatically collect the following information:

 

·       technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

 

·       information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information

We use information held about you in the following ways:

 

·       Information you give to us. We will use this information:

·       to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

·       to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

·       to notify you about changes to our service;

·       Information we collect about you. We will use this information:

 

·       For invoicing purposes.

·       to maintain an accurate data base to contact you.

·       to allow you to participate in interactive features of our service, when you choose to do so via video call;

·       as part of our efforts to keep our site safe and secure;

·       to make suggestions and recommendations to you of our services that may interest you.

Disclosure of your information

We may share your information with selected third parties including:

 

·       Information you give to us. We will use this information:

·       Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.  This will be basic information ie, site delivery address for orders.  Another example of this is Worldpay who we use to process card payment for which we are fully compliant.

We may disclose your personal information to third parties:

·       If AV Custom Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

·       If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of AV Custom Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. AV Custom Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

All information you provide to us is stored on our secure servers. Any payment details you provide to us are not stored after the transaction has been processed.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions and requests regarding this privacy policy are welcomed and should be addressed to info@avcustom.tv

COOKIE POLICY

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

·       Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

 

·       Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

·       Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 

·       Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies]

 

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.